Shipping and Returns

If you have any issue

IMPORTANT: Please verify your addresses, particularly the shipping address, before finalizing your order. Once your order is submitted, making changes can be quite challenging.

Upon receiving your order, please examine it closely and inform us within 7 days if you notice significant damage that occurred during transit. Kindly provide images of the damages and email us at hello@essenceofus.store.

We aim to ensure a seamless and enjoyable customer experience, from the moment you place your order to the unboxing of your Essence of Us purchase. If we could personally deliver each order, we would. However, once the package is with the carrier, we have limited control over its handling.

Our shipping and returns services are available from Monday to Friday. We kindly ask that you allow 2 to 3 business days for processing your orders. We appreciate your patience and understanding during this!

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